In Internet communities generally, 5% of the participants will violate the rules no matter what they are. 5% will abide by the rules no matter poorly enforced they are. The other 90% would prefer to abide by the rules if the rules are generally enforced, but will also ignore rules if the rules become meaningless. The key to managing a community is to sway that 90%.
Tuesday, March 10, 2009
Durova's law of online community management
Copied from the mailing list. Probably should have been written out in a public setting quite some time ago.